Consultancy client agreement and advisory disclaimer

Version 2026-08-v2 · Last updated 20 August 2026

This agreement is between you (the client, including the business you book on behalf of) and The Black Circle Group. By ticking the acceptance box in the booking flow you confirm you have read it, that you have authority to accept it for your business, and that it applies to the session you are booking. Acceptance is recorded with each booking.

1. 01Operational support only

   All guidance, recommendations, documents and opinions provided by The Black Circle Group are given as commercial and operational support for hospitality businesses. They are informational and advisory in nature and are not instructions, directions or a management appointment.

2. 02What a booked session includes — and what it does not

   A booked session is a live video discussion only. The £179 per hour fee covers discussion-based advice, verbal guidance and questions answered during the call — nothing else. It does not include any work carried out away from the call. Any offline or deliverable work — including all nine service capabilities we publish (concept and brand strategy, pre-opening and openings, P&L and cost control, menu engineering, people and training, systems and technology, guest experience design, investor and asset advisory, and operational turnaround) — is separately chargeable project work at £399 per day (or part day), quoted and agreed in writing before it begins.

3. 03Offline and deliverable work is additional

   Offline work includes, without limitation: written reports, audits, financial models, budgets, forecasts, menu costings, brand or concept documents, training material, SOPs, rotas, decks, critical paths, supplier or operator searches, due diligence, document review, implementation support, site visits and any preparation or follow-up work beyond a short written summary of the call. This work is charged at £399 per day (or part day) and is never included in an hourly video session or in the complimentary introductory call.

4. 04Not legal advice

   We are not a law firm and no member of our team acts as your solicitor. Anything we say about contracts, leases, licensing, employment matters, immigration, health and safety, food safety, disputes or regulatory obligations is general operational commentary only. You must obtain independent legal advice from a qualified solicitor before acting.

5. 05Not financial, tax or accountancy advice

   We are not accountants, auditors, tax advisers or regulated financial advisers. Budgets, P&L reviews, forecasts, cost models, funding commentary and pricing work are illustrative operational modelling only. You must obtain independent advice from a qualified accountant, tax adviser or FCA-regulated adviser before making any financial decision, investment or filing.

6. 06Advice is based on the criteria you give us

   Our output is based solely on the information, figures, documents and context you provide, and on the limited time of the session. We do not audit, verify or independently investigate that information. Incomplete or inaccurate information will change the conclusions, and we accept no responsibility for outcomes arising from information that was not disclosed to us.

7. 07No guarantee of results

   Hospitality performance depends on factors outside our control, including market conditions, your team, your suppliers, your landlord and your own execution. We give no warranty or guarantee of revenue, profit, cost saving, licence, funding, valuation, compliance outcome or any other specific result.

8. 08You retain all decision-making

   You remain solely responsible for the decisions you take in your business, for your employees and contractors, and for complying with all laws and regulations that apply to you. Implementation, and the consequences of implementation, rest with you.

9. 09Confidentiality

   Both parties will keep commercially sensitive information disclosed during a session confidential, and will use it only for the purpose of the consultancy. We may retain notes for our records. Do not send us special-category personal data, payment card details or third-party personal data.

10. 10Sessions, rescheduling and cancellations

    Sessions are delivered by video at the time booked, shown in your local time zone. Paid sessions are confirmed only once payment has cleared. You may reschedule or cancel a paid session with at least 24 hours' notice for a full credit or refund; inside 24 hours, or for non-attendance, the fee is retained. The complimentary introductory session is limited to one per email address.

11. 11Liability

    Nothing in this agreement limits liability for death, personal injury caused by negligence, fraud or anything else which cannot lawfully be limited. Subject to that, our total aggregate liability arising out of or in connection with a session is limited to the fee paid for that session, and we are not liable for loss of profit, loss of revenue, loss of goodwill, business interruption or indirect or consequential loss.

12. 12Intellectual property and recording

    Frameworks, templates and materials we share remain our intellectual property and are licensed to you for internal use in your own business only. Neither party may record, transcribe or share a session without the other party's prior written consent.

13. 13Governing law

    This agreement, and any dispute arising from it, is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.