Concept & brand
Positioning, naming, narrative and design direction for venues that need a reason to exist.
Hospitality consultancy · Profit, operations & growth
More of your revenue should be reaching the bottom line.
We are hired by hotel, restaurant, bar and venue owners when the trading is busy but the result is not there. Diagnostics from your own P&L, rota and till data — then margin, operating model, turnaround, opening or growth work with defined deliverables.
- Free
- 30-minute intro call, no obligation
- Written
- Scope and deliverables before any fee
- Your data
- Findings built from your P&L and PoS
- Any time zone
- Virtual sessions around your service
What we do
Six disciplines, one commercial outcome
Hospitality fails at the joins — a beautiful room with the wrong menu, a great team on a broken rota. We work across the whole operation so the parts pull in the same direction.
Profit & performance
Menu engineering, pricing architecture, labour models and cost control that protect margin.
Food & beverage
Kitchen design, menu development, supply chain and beverage programmes built to sell.
People & culture
Recruitment, structure, training academies and retention strategies for service teams.
Guest experience
Service choreography, sequence of service, ambience, music, lighting and hospitality standards.
Openings & growth
Pre-opening programmes, critical path planning, site selection and multi-site roll-out.
Engagements
Six things you can actually buy
Each engagement has a defined scope, a defined outcome and a timeframe. Fees are quoted and agreed in writing before anything starts.
2 weeks
Venue Diagnostic
A ranked list of where profit is leaking and what to fix first.
Best for
Owners who know the numbers are wrong but not why.
- —P&L, rota and till data review
- —Menu and pricing margin analysis
- —Ranked opportunity register with payback order
- —90-minute findings session
Margin Rebuild
Menu, pricing and purchasing reset so gross profit holds under pressure.
Best for
Venues with strong sales and thin margin.
- —Dish-level engineering matrix
- —Rebuilt pricing architecture
- —Supplier consolidation and negotiation plan
- —Waste and yield control routines
Operating Model Reset
Labour, rotas and standards matched to real demand patterns.
Best for
Sites where service quality moves with who is on shift.
- —Demand-based labour model
- —SOP library and shift routines
- —Management accountability cadence
- —Systems and reporting audit
90-Day Turnaround
A loss-making or drifting venue back on a credible recovery path.
Best for
Distressed or newly acquired sites.
- —14-day diagnostic
- —90-day recovery plan with weekly milestones
- —Cost, labour and supply interventions
- —Weekly performance review with the owner
Opening Programme
From lease to first service without the usual cost overruns.
Best for
New builds, conversions and relaunches.
- —Critical path and pre-opening budget
- —Licensing, procurement and recruitment plan
- —Training weeks and SOP build
- —Soft launch and opening review
Growth & Multi-Site
A format that can be repeated without diluting what made it work.
Best for
Operators moving from one site to several.
- —Format and unit economics model
- —Site selection criteria
- —Central support structure design
- —Roll-out playbook
The difference
Operators first, consultants second
Every partner at The Black Circle Group has held a general manager, executive chef or operations director role. We write plans we would be happy to be handed on a Friday night service.
- Diagnostics grounded in real P&L, rota and till data
- Recommendations sequenced by payback, not preference
- On-site implementation support, not a PDF and a handshake
- Transparent fees with performance-linked options
Virtual consultancy
Advice on video, at any date and time
Every discipline we offer can be discussed virtually — booked around your service pattern and shown in your own time zone. Start with a free 30-minute introductory call, then hourly discussion-based advice on the call. Work that needs offline progress is separate project work.
Free 30-minute intro
A no-obligation video or phone call to understand the venue and where the opportunity sits.
Any date and time
Early mornings, late evenings and weekends — availability in your local time zone.
Hourly calls — talk only
Discussion-based advice on the call with a short written summary. Offline project work is quoted separately.
Questions
Hospitality consultancy, answered
The things owners and operators ask us before the first meeting.
What does a hospitality consultancy actually do?
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We work alongside owners and operators to improve commercial performance — covering concept and brand, menu engineering, operating models, cost control, recruitment and training, technology, and guest experience. Engagements range from a two-week diagnostic to multi-year operational partnerships.
How quickly can you improve profitability?
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Most venues see measurable margin improvement within 60–90 days, typically through menu and pricing architecture, labour scheduling, purchasing consolidation and waste reduction. Structural change to brand or format takes longer.
Do you work with independent operators as well as groups?
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Yes. We support single-site independents, growing multi-site groups, hotel owners, private members' clubs and investors carrying out due diligence on hospitality assets.
Which sectors do you specialise in?
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Hotels and resorts, restaurants, bars and nightlife, cafés and coffee, private members' clubs, events and catering, stadium and leisure venues, and food halls.
Let's talk about your venue's next chapter
A free 30-minute virtual consultation, held at any date and time that suits you — in your own time zone. After that, video consultancy is charged hourly for discussion-based advice; offline project work is quoted separately.