Services
Choose a single discipline or a full programme. Every engagement starts with evidence and ends with something changed on the floor.
Capabilities
Discussed on a video or phone call; delivered offline as project work.
How these are charged
All nine capabilities below are available as discussion-based advice on a booked video call — that fee covers the conversation only. Where a capability needs offline progress (reports, audits, models, costings, documents, training material, searches, due diligence, implementation or site visits) it is additional chargeable project work, quoted and agreed in writing before anything starts. See pricing.
Market gap analysis, positioning, name and narrative, design direction, menu identity and launch story. For new sites and tired ones that need reinvention.
Menu architecture, dish engineering, GP modelling, beverage and wine programmes, supplier negotiation and kitchen workflow design.
Rapid diagnostics on underperforming venues: labour productivity, cost of sales, waste, service bottlenecks and management accountability.
Critical path from lease to launch — licensing, procurement, recruitment, SOPs, training weeks, soft launch and opening PR support.
Organisational design, pay and incentive frameworks, recruitment campaigns, service academies and leadership development for hospitality teams.
Hotel revenue management, dynamic pricing, covers forecasting, channel and OTA mix, membership models and events yield.
PoS, PMS, booking, stock and rota systems selected and implemented, with reporting that owners actually read.
Sequence of service, sensory design, review-driven service recovery and mystery guest programmes that raise ratings and repeat visits.
Commercial due diligence, operator selection, management agreements and repositioning plans for hospitality assets.
A free 30-minute virtual consultation, held at any date and time that suits you — in your own time zone. After that, video consultancy is charged hourly for discussion-based advice; offline project work is quoted separately.
